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How We Protect Your Privacy at popy99

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we keep your personal information secure and never share it with third parties without your…

Data encryption on all depositsAccount security verified at loginLocal payment rails protectedSupport in English, available to help
popy99 How We Protect Your Privacy at popy99
REACH US ANYTIME

How to Contact Us About Your Data

If you have questions about how we handle your privacy, want to request a copy of your data, or need to update your account details, our support team is ready to help. We answer inquiries in English through live chat, email and support forms.

Team online

Live Chat

Open the chat window in your account lobby during business hours. We respond to privacy questions and data access requests within 24 hours.

Email Support

Send your data request to our privacy team with your account email and we'll verify your identity before releasing any information.

Account Settings

Update your name, phone number or email directly from the Account menu under Privacy & Security. Changes take effect immediately.

SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Your account password is hashed on our servers so even our team cannot see it. Every login from a new device triggers a verification email; you approve access before play begins.

Password Protection

Passwords are hashed and salted; we never store them in plain text. Change your password anytime in Account Settings under Security.

Two-Step Verification

New logins from unfamiliar devices require email confirmation. You control which devices are trusted to skip this step in future.

Withdrawal Verification

Payouts to DANA, OVO, GoPay and QRIS are verified against your registered banking profile before processing to prevent fraud.

Encryption Standard

All payment data and account information moves through SSL/TLS encryption. Your personal data is never transmitted unencrypted.

Session Cookies

We use cookies to keep you logged in; they expire after inactivity. You can delete cookies anytime; you'll simply need to log in again.

Fraud Monitoring

Our systems scan for suspicious deposits, unusual betting patterns and withdrawal requests that don't match your account profile.

Your Privacy Questions Answered

Yes. Email our support team with your account details and we'll send you a complete export of your profile, transaction history and account activity within seven business days. This is your right where local law permits.

We retain encrypted payment records (DANA, OVO, GoPay, QRIS transaction IDs) for up to three years for regulatory and fraud-prevention purposes. Your personal profile is deleted within 30 days of account closure, where local law permits.

We share only anonymised gameplay metrics with game studios — no names, emails or payment methods. We never sell your personal information. Third-party payment processors (DANA, OVO, GoPay, QRIS) receive only transaction details they need to process deposits.

Contact our support team immediately via live chat or email. We'll freeze your account, investigate the incident and help you regain access. If funds are involved, we file a fraud report and work with your bank.

You can disable non-essential cookies in your browser settings; we'll still use session cookies to keep you logged in. For email, you can unsubscribe from promotional messages in Account Settings under Communication Preferences.

Yes. The popy99 app and mobile browser use the same encryption as desktop. Logins from your phone are treated the same as new devices — you'll receive a verification email the first time you access from a new device.

Our data handling depends on local law. We aim to honour your privacy rights where local law permits. If you have specific legal questions, contact our support team and we'll explain how our practices align with your region's requirements.